Refund Policy
Last updated 27 August 2026
1. The short version
The Mentorship is a monthly subscription with no minimum term. We do not offer refunds on payments already taken. Instead of a refund, you cancel, and you are never billed again.
There is no cancellation fee and nothing to negotiate. If you are on the six-month plan you have committed to that six-month term, and cancelling stops it renewing at the end of the term rather than ending it early.
2. Your statutory cancellation right
UK and EU consumers normally have 14 days to cancel a purchase of digital content. That right is lost once you agree to immediate access and acknowledge the loss of it, which is what the tick-box at checkout asks you to do.
Because the entire course, both workbooks and the full breakdown library are available to you from the moment you join, we ask for that acknowledgement before taking payment. If you did not tick it, contact us and we will honour the 14-day right.
3. How to cancel
Cancel from your account page at any time, or email support@pipscartel.com and we will do it for you. There is nothing to justify and no retention call.
Cancelling stops the next payment. It does not refund the period you are in.
4. What happens to your access
Your access continues to the end of the period you have paid for (the paid month, or the paid six-month term). After that it ends: course, workbooks, breakdowns, call archive and Discord.
Nothing is kept for you and nothing is downloadable. If you rejoin later you start again at the price then advertised.
5. Exceptions
We will refund in full where:
- You were charged more than once for the same month
- You were billed after cancelling
- You were charged in error by us or by Stripe
Email us and it will be sorted, usually within two working days.
6. Chargebacks
If something has gone wrong, email us first: it is almost always faster than your bank. Raising a chargeback without contacting us will result in your access being removed while the dispute is open.